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Return policy

 

  • The buyer will have a period of seven (7) calendar days after receipt of the Product to exercise his right to return without having to justify reasons or have any sanctions.
  • In accordance with article 102.b) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the buyer does not may exercise the right of withdrawal on bottles that have been opened, due to the rapid deterioration of wine in such cases.
  • The buyer must state his intention to desist within the indicated period and must return the product. For this the User may send an email to the address info@vindore.com including his name and address, as well as the number of his order. You can also contact by telephone in order to expedite the return process of the corresponding amounts, to 91 640 33 94.
  • Vin Doré 24K will reimburse the sums paid by the User without withholding expenses. However, the cost of the return (postage) of the product will be charged to the User.
  • Received the products on which the return falls and verified its correct status, Vin Doré 24K will return to the User the sums paid within a maximum period of 10 calendar days.